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Dubai Classifieds |
Director of Professional Services
Description
My client is a Multi-National Software development company predominantly involved in the financial services arena. They are current seeking a Director of Professional Services to help build, manage and grow existing delivery capacity across the region. Experience from a technology perspective in the banking and finance arena is mandatory. The key responsibilities include:
KEY RESPONSIBILITIES:
• Manage the supply, demand and execution of Professional Services in Middle East:
Demand creation:
- Ensure PS Net revenue targets are achieved through proactive management and entrepreneurial ability
- Responsible for submitting accurate forecast numbers on both realization and revenue to Segment PS manager and direct report
- Requires strong sales ability in closing large or complex deals from creating and presenting value propositions through to contract closure
- Works proactively with Middle East account management and sales functions
- Ensure accurate estimation of effort, costs and revenues on all ME projects involving banking software products
- Ensure adherence to the bid estimation procedures, tools, etc and ensure they are executed effectively and in a timely manner
- Opportunity awareness and creation through defining repeatable services value propositions and tailored to the Middle East market
- Ideally brings a strong network of IT and business professionals and client opportunities
Supply management
- Manage a team of consultants in ME and creates a high performance culture within the group
- Responsible for the team realization and utilization, managing the bench to ensure the highest possible effectiveness of all consultants (Local and various resource pools)
- Track, maintain and develop the skills within the group especially ensuring broadening the skillsets of the group through cross-skill initiatives
- Manage and support team members in meeting individual, team and organizational objectives, providing professional and personal development, creating opportunities and removing barriers to success.
- Successfully mentor to assigned mentorees
- Ensure PPE (Project Performance Evaluation), APE (Annual Performance Appraisal) and CDP (Career Development Programs) are completed on-time
- Manage costs of the group especially salary increases, travel, compensation plans, etc, and participate actively in the yearly budgeting cycle
- Translate, communicate and reinforce the goals, values and priorities of the organization.
- Foster and promote a culture based on knowledge acquisition and transfer
- Work closely with the training manager and resource manager to ensure skills development activities are effective and appropriate with demand
Project Execution
- Overall management and accountability for all ME projects relating to our banking software products within the region
- Take active and billable part of certain projects where PM or high standard quality skills are required
- Responsible for customer satisfaction in all professional services engagements
- Works with project directors, who are responsible for Quality Assurance on all projects and proactively ensures project risks and commercial success are actively monitored and managed.
- Work with the product business unit and client support in resolving bugs / modifications.
- Seek continuous improvement in the processes, methods and standards applied to project delivery.
- Ensure timely collection of all accounts receivables relating to projects owned.
- Through excellent Management practices, promote a culture of excellence, quality and professionalism
- Expected to maintain and build strong customer relationships within the larger engagements.
The role encompasses generous tax free salary + excellent benefits please contact Mark Fahmi @ NSI Gulf for more details +97144484677.
KEY METRICS:
1. Deliver strong profitable revenue for Professional Services – Targets to be agreed.
2. Ensure team realization target achieved.
3. Qualitative deliverables: Projects success rating of 85% or over for closed projects of Middle East portfolio of projects.
KEY SKILLS AND BEHAVIOUR:
GENERAL:
• Leadership and management skills
• Excellent interpersonal and communication skills
• Ability to build and maintain strong client relationships
• Excellent risk management and issue resolution capability
• Strong sales capabilities
• Strong networking capabilities
• Excellent problem solving capability
- Identifies the issue and thinks it through sequentially
- Differentiates the symptoms from causes
- Identifies problems, gathers facts and other appropriate resources needed to resolve issues
- Understands available options and recommends/implements solutions
- Follows established processes and procedures
- Thinks “outside the box”
• Excellent training and presentation skills
• Listens to ensure understanding prior to making decisions or taking action
• Is diplomatic in communications
• Culturally sensitive.
TEAM MANAGEMENT:
• Lead by example
• Communicate frequently
• Hires will be one of the most important decisions you make. Manage a pipeline of potential consultants
• Provide regular performance feedback – specific behavioural critique
• Establish clear performance goals and performance improvement. SMART objectives. Specific performance goals and targets
• Support and encouragement
• Remember the importance of recognition and catch people doing something right
• Work with your manager to ensure your tasks and responsibilities are schedulable
• Lead by example – never ask someone to do something you are not prepared to do yourself
BUSINESS KNOWLEDGE:
• Solid understanding of Corporate and Banking Applications (Treasury, Risk, Core Banking, Investment Management, trading and capital markets)
• Good Financial Services business knowledge
• Understanding of Business Processes and Accounting practices
• Demonstrated strong breadth, knowledge and experience in Corporate and Banking application implementation
• Knowledge of Project Management methodologies.
• Awareness and appreciation of financial markets within the region
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Please click here to view more details and apply for this job.
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| General details
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Ad Details
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| Ad id: |
14181 |
| Ad views: |
34 |
| Ad expires: |
11-09-2010 (in 42 days) |
| Added: |
15-03-2010 |
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Related Links
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Total Dubai Classifieds & Community Web site
>Employment >Jobs in Dubai / Job Offers 
